Support Tickets

At the support section you will find a list of support tickets.

At a glance, you can see how many tickets are still pending resolution. These are grouped into one of the following five categories:

• New: All newly received tickets that have not yet been opened.
• In Progress: The ticket has been opened, but we are still working on it. The end user is waiting for our response.
• Pending Response: We have replied to the end user, but we need their response to continue managing the ticket.
• Resolved: The ticket has been resolved.
• Closed: After resolution, the issue has been confirmed as solved, either by the support team or the user, and no further action is required.

note

If you are interested in sending an automatic message to users when a support ticket is opened, please contact us.