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Shelly

Once you have linked your Shelly device to the Clevergy app, you may have the following questions:

How to check if Shelly devices are correctly linked to the Clevergy app

For appliances that are not aerothermal systems:

  • Go to Profile → Smart Devices, where all linked devices will appear without the “Unassigned” label.
  • Click on each device to review its configuration, ensuring that measurement points and categories are correctly assigned. You can edit and save the new configuration.

In the Device Control Module, you will see:

  • Device names as assigned by the user in Shelly Cloud. To edit them, use the Shelly Cloud web/app.
  • Icons: Assigned based on the supply point type/category selected in “Smart Devices.”
  • Power (kW): Displays the power usage of each device.
  • Switch: Appears only for devices with granted control permissions. Green = active (on), gray = inactive (off).

For aerothermal systems - Configuring Shelly EM in smart devices

  • Go to Profile → Smart Devices and select “Aerothermal” to configure it.
  • If the device was not preconfigured, it will have an “Unassigned” label. The Shelly EM device type cannot be edited.
  • Select “Aerothermal” in the “Main Measurement Point” selector.
  • Click “Save” to complete the configuration.

Once aerothermal monitoring is set up, real-time installation data and todays power balance will be displayed. If the device loses connection, it is likely due to a weak router signal. Move the router closer, but if issues persist, note that instant power may not always be visible in the app. However, Shelly continues measuring consumption, so energy usage data for a given period will still be available.

Additional Resources for Common Questions

  1. Editing a device configuration

Example: Moving a Shelly Plus Plug S from one appliance to another.

  • Go to Profile → Smart Devices.
  • Select the device to edit (e.g., “Lamp”).
  • Change the device category (e.g., from “Lamp” to “Electric Heater Plug”).
  • Click “Save”-the updated icon will appear in the device list.

::: warning Device names reflect those in Shelly Cloud. To change a name, edit it in Shelly Cloud; it will update in the Clevergy app. :::

  1. Editing a devices permissions

Example: Removing control permissions for a device.

  • Go to Profile → Smart Devices.
  • Click “Review Devices” to open Shelly Cloud settings.
  • Click “Understood” to proceed.
  • In Shelly Cloud, select the device (e.g., “Fridge”) and disable “ALLOW DEVICE CONTROL” → Set to NO → Click “Save”.
  • Returning to the app, the switch for turning the fridge on/off will no longer be visible.
  1. Removing a device from the app

Example: Stop displaying an integrated device.

  • Go to Profile → Smart Devices and select the device.
  • Click “Remove Device” -this opens instructions on what to do in Shelly Cloud.
  • Click “Access to Remove” to open Shelly Cloud.
  • In Shelly Cloud, find the device (e.g., “Basket”) and disable “ENABLE INTEGRATOR FOR THIS DEVICE” → Click “Save”.
  • Returning to the app, the device will no longer appear in the list.
  1. How can users send a support inquiry from the app?
  • Go to Profile → Support and submit a request regarding the aerothermal setup.
  • Write the inquiry and send it.
  1. Resolving a user inquiry
  • When a user submits a request, a support ticket appears under Support Tickets in the Portal.
  • The ticket is marked as Open. Clicking on it allows reading and responding to the users question.
  • If the user has selected a home when submitting the request, the support agent can click the magnifying glass next to “House” to access their energy data.
  • After checking the details, the agent can draft a response and click “Send.”
  • If the issue is resolved, they can click “Resolve.”
  • The user will receive a notification about the response and can review it under Profile → Support. They can reply if they have further questions.

Common Issues and Solutions

  1. Device connection loss in aerothermal monitoring
  • Likely caused by weak Wi-Fi connection.
  • Try moving the router closer.
  • If the issue persists, note that instant power data may not always be available, but Shelly continues tracking consumption for historical analysis.
  1. Sudden shutdown of Shelly Plus Plug S - Appliance stops receiving power
  • The appliance may have hit a power limit set in Shelly Cloud.
  • In the Shelly app:
  • Open the Shelly Plus Plug S settings.
  • Adjust the maximum power threshold to 2500W.
  • Click “Save.”
  • To prevent future shutdowns:
  • Enable default power-on mode in Shelly Cloud, so the plug turns back on automatically if it shuts off.
  1. User wants the LED light to remain off
  • In the Shelly app, navigate to Shelly Plus Plug S settings and turn the LED on/off as desired.