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Welcome email

This feature allows the activation of a welcome email for new users, encouraging them to explore the app, quickly download it, and start accessing their home energy data.

What does this email include?

The welcome email will be sent from your selected email address and will contain:

  • A personalized welcome message.
  • A direct link to download the app.
  • Step-by-step instructions to log in using the registered email.

How to manually send a welcome email

To manually send a welcome email to an user:

  1. Access the user's screen in the portal.
  2. Click the "Welcome email" button, located within the actions section to the right of the user's full name (top-right corner).
  3. The user will receive the welcome email with the instructions mentioned above. If they don't receive it, ask them to check their spam folder.

Requirements to enable this feature

To start sending this type of email from the portal, the following requirements must be met:

  • A verified and configured email address with our email provider.
  • The magic link login option must be enabled.

If you don't meet these requirements and would like to activate this feature, please contact our support team.