Alerts

The Alerts tab allows the review and management of active operational alerts from a single centralized view.

It helps to:

• Identify alerts that require attention.
• Understand their relative importance through a unified priority system.
• Access detailed information for each alert.
• Mark alerts as resolved.

How alerts are generated

Alerts originate from monitored installations and are processed through Clevergy’s unified alert model. They are normalized under a unified severity model to ensure consistent prioritization.

Alerts can come from:

• Manufacturer alerts: Raw alerts sent directly by inverter manufacturers.
• Clevergy smart alerts: Alerts generated based on internal rules and anomaly detection logic. Learn more about smart alerts here

Priority levels

Each alert is assigned a priority level to help quickly understand its operational relevance. This allows the distinction between noise, signals, and real operational problems.

• High: Critical or persistent issue
• Medium: Signal or recurring issue
• Low: Informational or short-lived event
• Null: Resolved alert

Note that only High and Medium alerts appear in the Alerts tab. Low and Null priority alerts remain available in the installation-level alert history.

Alert validity

Each alert remains valid for 7 days from its last occurrence.

• If the alert reoccurs within 7 days, it is considered the same one.
• If it reoccurs after more than 7 days:
  • The previous alert remains closed (priority Null if it was resolved).
  • A new alert is created.

This logic ensures that recurring issues are tracked properly without generating duplicate alerts.

How to use the alerts tab

• Review the list regularly.
• Start with High priority alerts.
• Open an alert to view detailed information, including severity, dates, and the full description.
• From the alert detail page, access the related installation to review its alert history or additional installation details.
• Mark the alert as resolved when appropriate.